About

Keynote Speaker.
Advisor. AI Educator.

Based in Dubai, available internationally.

Meet Ivy

She speaks on adaptability, and what it takes to build it.

Leadership and culture.
The human side of AI adoption.
How companies adapt their growth models for revenue.

Ivy Forero is a Keynote Speaker, Advisor, and AI Educator based in Dubai. For 11+ years, she has built Customer Success functions from the ground up inside tech companies across the US, the UAE, and Europe, from startups to global enterprises, turning post-sales teams into revenue drivers and retention into a competitive advantage. She leads Customer Success at Messe Frankfurt Middle East, building the function from scratch across the GCC.

Today, she brings that same builder’s mindset to the stage. Her keynotes don’t just inform, they shift something. Whether she’s speaking to a leadership team navigating AI adoption, a revenue organization rethinking how it grows, or a room full of professionals wondering what comes next, Ivy meets people where they are and shows them what’s already possible.

Trusted by

11+

Years in Customer Success Leadership

Countries streaming The Success Revenue Podcast

AI-powered apps built and deployed

100s

Of professionals trained in AI literacy

95%+

Gross retention

120%+

Net Revenue Retention

14,000+

Users supported across GCC markets

$8M

In upsells across a $50M account portfolio

What I Believe

The convictions that drive the work.

“The future doesn’t belong to the most technical. It belongs to the most adaptable.”

The organizations and individuals who will thrive in the age of AI are not the ones with the most tools. They’re the ones who can learn, unlearn, and adapt faster than the world changes.

“Agriculture gave way to machines. Machines gave way to software. The pattern has never once been erasure.”

Each shift changed what human value looked like, it didn’t erase it. AI is doing the same thing now. The people and organizations who thrive won’t be the ones protecting old skills. They’ll be the ones willing to evolve how they think, decide, and grow.

“When people stop doing low value work, they start thinking at the level you hired them for.”

The organizations getting this right are not asking AI to replace people. They are using it to clear the repetitive work that was consuming time without creating impact, so their teams have room to think. What comes back is sharper questions, better judgment, and ideas that only arrive when someone has the space to look up.

“The hardest part of AI adoption isn’t the technology. It’s the psychology of change.”

Most transformation efforts stall not because people can’t learn new tools, but because no one addresses what change actually feels like. Real adoption takes more than training. It takes people who feel ready, not just informed.

The Work