Most founders focus on acquiring new customers.
But what happens after the contract is signed?

Too often: onboarding delays, team burnout, and slow realization of value.
Revenue leaks from your post-sales engine — quietly, but consistently.

Most founders focus on acquiring new customers.
But what happens after the contract is signed?

Too often: onboarding delays, team burnout, and slow realization of value.
Revenue leaks from your post-sales engine — quietly, but consistently.

Fractional Customer Success Leader & International Keynote Speaker

Hi I am Ivy, I help early‑stage and growing B2B companies reduce churn, grow customer lifetime value, and turn Customer Success into a true revenue engine. I work with founders and go‑to‑market leaders who’ve built something powerful - but are struggling to scale the post‑sale experience.

You’re landing deals, but your team is stuck in reactive mode. Customers aren’t onboarding smoothly, and you’re not seeing the referrals, expansions, or renewals you expected.

That’s where I come in.

As a Fractional Customer Success Leader and Advisor - and currently Head of Customer Success at Messe Frankfurt - I bring the structure, systems, and strategic insight to help your team:

Hi I am Ivy, I help early‑stage and growing B2B companies reduce churn, grow customer lifetime value, and turn Customer Success into a true revenue engine. I work with founders and go‑to‑market leaders who’ve built something powerful - but are struggling to scale the post‑sale experience.

You’re landing deals, but your team is stuck in reactive mode. Customers aren’t onboarding smoothly, and you’re not seeing the referrals, expansions, or renewals you expected.

That’s where I come in.

As a Fractional Customer Success Leader and Advisor - and currently Head of Customer Success at Messe Frankfurt - I bring the structure, systems, and strategic insight to help your team:

✿ Deliver a consistent customer experience across segments

✿ Move from chaos to clarity in your retention strategy

✿ Capture the right signals to drive revenue predictability

✿ Deliver a consistent customer experience across segments
✿ Move from chaos to clarity in your retention strategy
✿ Capture the right signals to drive revenue predictability

Over the last decade, I’ve led Customer Success transformations across the U.S., UAE, and EMEA. My work has delivered:

Over the last decade, I’ve led Customer Success transformations across the U.S., UAE, and EMEA. My work has delivered:

✿ 95%+ gross retention
✿ 120%+ Net Revenue Retention
✿ 14,000+ users supported across GCC markets
✿ $8M in upsells across a $50M strategic account portfolio

I’ve partnered with Y Combinator–backed startups, Series A+ scaleups, and global firms to align Customer Success with product, sales, and revenue - not just support.

In addition to my advisory work, I speak internationally on topics including building customer‑centric cultures, turning Customer Success into a true revenue engine, leading AI‑driven transformation, aligning leadership around customer outcomes, and shaping the future of post‑sales growth. My sessions are known for being commercially relevant, rich in real‑world frameworks, and designed to help leaders turn customer outcomes into measurable revenue impact.

Now, I help founders like you create the customer infrastructure that drives growth without needing to hire a full‑time CS leader.

Outside of work, I’m a mother, a rescue dog lover, and a human rights advocate.

✿ 95%+ gross retention

✿ 120%+ Net Revenue Retention

✿ 14,000+ users supported across GCC markets

✿ $8M in upsells across a $50M strategic account portfolio

I’ve partnered with Y Combinator–backed startups, Series A+ scaleups, and global firms to align Customer Success with product, sales, and revenue - not just support.

In addition to my advisory work, I speak internationally on topics including building customer‑centric cultures, turning Customer Success into a true revenue engine, leading AI‑driven transformation, aligning leadership around customer outcomes, and shaping the future of post‑sales growth. My sessions are known for being commercially relevant, rich in real‑world frameworks, and designed to help leaders turn customer outcomes into measurable revenue impact.

Now, I help founders like you create the customer infrastructure that drives growth without needing to hire a full‑time CS leader.

Outside of work, I’m a mother, a rescue dog lover, and a human rights advocate.