Build a Customer Success Engine That Retains, Expands, and Scales
BOOK A DISCOVERY CALL
BOOK A DISCOVERY CALL
Whether you're building from scratch or optimizing for scale, I offer practical, outcome-driven support to help you reduce churn, grow customer value, and scale Customer Success with confidence.
How We Work Together:
How We Work Together:
I partner with early-stage and scaling SaaS startups, B2B tech companies, and service firms who are ready to turn post-sales from chaos into a competitive advantage.
Who I Work With:
Who I Work With:
✿ Fractional Leadership
Ways To Work With Me:
Ways To Work With Me:
✿ Project Sprints
✿ Advisory Support
✿ Advisory Power Hour
Doing nothing is even more costly.
Working with me gives you:
Why Work With Me:
Why Work With Me:
- Expertise without the overhead: Strategic leadership with none of the salary, benefits, or long-term risk
- Speed to clarity: I integrate fast and move quickly from assessment to action
- Cross-functional perspective: I connect sales, product, support, and customer teams under one revenue mission
- Systems that scale: Playbooks, dashboards, and automations that grow with your team
Investment: Starting from $4,000/month (quarterly commitment)
Best for: Startups without a CS leader or scaling teams needing deep support
Fractional Leadership
- Part-time embedded leadership
- Audit of current post-sales motion
- Roadmap for onboarding, health scoring, renewals, and expansions
- Team coaching + stakeholder alignment
- Monthly reporting and GTM sync
What's included:
Strategic audits, hands-on implementation, and ongoing team leadership.
- Part-time embedded leadership
- Audit of current post-sales motion
- Roadmap for onboarding, health scoring, renewals, and expansions
- Team coaching + stakeholder alignment
- Monthly reporting and GTM sync
Investment: Starting from $4,000/project
Best for: Solving one big problem or building a core system in 4–8 weeks
Project Sprints
Popular sprints include:
What's included:
Focused, fast-track execution to solve one high-impact challenge in 4–8 weeks.
- Includes audit, recommendations, working sessions, and training handover
- Post-Sales Audit + Action Plan
- Onboarding Optimization
- Voice of Customer Launch
- Customer Health Score Design
- Renewal + Expansion Playbook
Investment: Starting from $1,750/month (quarterly commitment)
Best for: Ongoing guidance without full-time involvement
Advisory Support
What's included:
Ongoing strategic support to guide your team, optimize CS ops, and drive retention.
- Monthly or biweekly strategy calls
- Email/Slack/Notion async support
- Access to my frameworks, checklists, and playbooks
- Feedback on hiring, metrics, and GTM alignment
Ready to build? Choose how we start:
Create a high-performing, proactive Customer Success team.
Learn how to use Success Plans, EBRs, and Renewal strategies to drive consistency, foresight, and stronger outcomes.
Best for: Founders, Heads of CS, or GTM leaders who need fast clarity on a specific challenge — without committing to a full project or retainer.
→ Book a focused 60-minute strategy session with a personalized recap — $300
→ Or schedule a 20-minute discovery call to align on goals and fit
Advisory Power Hour
Choose a focus are for your session:
Design a CS org that scales without sacrificing retention.
Implement key programs that enable nonlinear growth while preserving customer outcomes.
Advisory Power Hour
Best for: Founders, Heads of CS, or GTM leaders who need fast clarity on a specific challenge — without committing to a full project or retainer.
Choose a focus are for your session:
Best for: Founders, Heads of CS, or GTM leaders who need fast clarity on a specific challenge — without committing to a full project or retainer.
Advisory Power Hour
Choose a focus are for your session:
Discovery Call
Ready to build? Choose how we start:
→ Book a focused 60-minute strategy session with a personalized recap — $300
→ Or schedule a 20-minute discovery call to align on goals and fit
Set KPIs and incentives that drive the right behavior.
Design metrics that reinforce value delivery and motivate your team to focus on what matters most
Advisory Power Hour
Best for: Founders, Heads of CS, or GTM leaders who need fast clarity on a specific challenge — without committing to a full project or retainer.
Choose a focus are for your session:
Best for: Founders, Heads of CS, or GTM leaders who need fast clarity on a specific challenge — without committing to a full project or retainer.
Advisory Power Hour
Choose a focus are for your session:
Discovery Call
Ready to build? Choose how we start:
→ Book a focused 60-minute strategy session with a personalized recap — $300
→ Or schedule a 20-minute discovery call to align on goals and fit
Define, measure, and deliver real customer results.
Use proven frameworks to design CS programs that align with outcomes that matter to your customers.
Advisory Power Hour
Best for: Founders, Heads of CS, or GTM leaders who need fast clarity on a specific challenge — without committing to a full project or retainer.
Choose a focus are for your session:
Best for: Founders, Heads of CS, or GTM leaders who need fast clarity on a specific challenge — without committing to a full project or retainer.
Advisory Power Hour
Choose a focus are for your session:
Discovery Call
Ready to build? Choose how we start:
→ Book a focused 60-minute strategy session with a personalized recap — $300
→ Or schedule a 20-minute discovery call to align on goals and fit
Design customer journeys that drive expansion.
Ditch one-size-fits-all playbooks for tailored experiences that evolve with your customers and unlock new growth.
Advisory Power Hour
Best for: Founders, Heads of CS, or GTM leaders who need fast clarity on a specific challenge — without committing to a full project or retainer.
Choose a focus are for your session:
Best for: Founders, Heads of CS, or GTM leaders who need fast clarity on a specific challenge — without committing to a full project or retainer.
Advisory Power Hour
Choose a focus are for your session:
Discovery Call
Ready to build? Choose how we start:
→ Book a focused 60-minute strategy session with a personalized recap — $300
→ Or schedule a 20-minute discovery call to align on goals and fit
Bring structure to CS roles, competencies, and growth paths.
Define responsibilities and development plans that elevate clarity and career progression.
Advisory Power Hour
Best for: Founders, Heads of CS, or GTM leaders who need fast clarity on a specific challenge — without committing to a full project or retainer.
Choose a focus are for your session:
Best for: Founders, Heads of CS, or GTM leaders who need fast clarity on a specific challenge — without committing to a full project or retainer.
Advisory Power Hour
Choose a focus are for your session:
Discovery Call
Ready to build? Choose how we start:
→ Book a focused 60-minute strategy session with a personalized recap — $300
→ Or schedule a 20-minute discovery call to align on goals and fit
Schedule a quick discovery call and we’ll choose the best fit.
