When you book Ivy, you don’t just get a talk on Customer Success, you get clarity, energy, and practical steps your audience can act on immediately.
Ivy speaks internationally on topics including building customer‑centric cultures, turning Customer Success into a true revenue engine, leading AI‑driven transformation, aligning leadership around customer outcomes, and shaping the future of post‑sales growth. Her sessions are known for being commercially relevant, rich in real‑world frameworks, and designed to help leaders turn customer outcomes into measurable revenue impact.
She makes complex ideas simple and shows your leaders how Customer Success can fuel growth, not just retention. She speaks from real experience leading transformations across the U.S, UAE, and EMEA, connecting strategy with stories that resonate.
Audiences leave inspired, clear on their next moves, and equipped with frameworks they can actually use.
When you book Ivy, you don’t just get a talk on Customer Success, you get clarity, energy, and practical steps your audience can act on immediately.
Ivy speaks internationally on topics including building customer‑centric cultures, turning Customer Success into a true revenue engine, leading AI‑driven transformation, aligning leadership around customer outcomes, and shaping the future of post‑sales growth. Her sessions are known for being commercially relevant, rich in real‑world frameworks, and designed to help leaders turn customer outcomes into measurable revenue impact.
She makes complex ideas simple and shows your leaders how Customer Success can fuel growth, not just retention. She speaks from real experience leading transformations across the U.S, UAE, and EMEA, connecting strategy with stories that resonate.
Audiences leave inspired, clear on their next moves, and equipped with frameworks they can actually use.
Keynote Topics
LEADERSHIP & CULTURE
ARCHITECTING
EXCELLENCE: BUILDING A CUSTOMER SUCCESS DNA
DIGITAL TRANSFORMATION
CUSTOMER SUCCESS IN THE AGE OF AI
CUSTOMER SUCCESS AS A SECOND REVENUE ENGINE
REVENUe & GROWTH
