Unlocking growth through smarter retention, expansion, and advocacy.
Most companies say they care about Customer Success.
But when budgets tighten, CS is often the first to be cut, still seen as a cost center, not a growth engine.
This keynote is for leadership teams who know the real opportunity isn’t just in acquisition, it’s in activating and expanding the customers you already have.
In this session, Ivy Forero shows exactly how to turn your post‑sales function into a second engine of revenue.
Not with theory, but with proven frameworks that drive expansion signals, align GTM teams, and extend customer lifetime value.
Unlocking growth through smarter retention, expansion, and advocacy.
Most companies say they care about Customer Success.
But when budgets tighten, CS is often the first to be cut, still seen as a cost center, not a growth engine.
This keynote is for leadership teams who know the real opportunity isn’t just in acquisition, it’s in activating and expanding the customers you already have.
In this session, Ivy Forero shows exactly how to turn your post‑sales function into a second engine of revenue.
Not with theory, but with proven frameworks that drive expansion signals, align GTM teams, and extend customer lifetime value.
Revenue & GrowtH
Keynote Overview
Revenue & Growth Keynote Overview
Who It's For:
Who It's For:
✿ Founders, CROs, and CS leaders building revenue-focused CS teams
✿ GTM executives ready to align post-sale motion with growth goals
✿ Organizations expanding in SaaS, services, or B2B tech and losing revenue in the gaps.
✿ Founders, CROs, and CS leaders building revenue-focused CS teams
✿ GTM executives ready to align post-sale motion with growth goals
✿ Organizations expanding in SaaS, services, or B2B tech and losing revenue in the gaps.
Three Takeaways:
✿ Find hidden growth levers: Spot where revenue is leaking and where expansion is left on the table.
✿ Find hidden growth levers: Spot where revenue is leaking and where expansion is left on the table.
✿ Turn CS into a growth driver: Align every team around customer outcomes so clients achieve real outcomes, buy more, and refer others.
✿ Turn CS into a growth driver: Align every team around customer outcomes so clients achieve real outcomes, buy more, and refer others.
✿ Measure what drives expansion: Know the metrics, signals, and systems that fuel upsells, renewals, and advocacy.
✿ Measure what drives expansion: Know the metrics, signals, and systems that fuel upsells, renewals, and advocacy.
Revenue teams that rely only on new acquisition are fragile.
The strongest companies grow through the customers they already serve.
Ready to Turn Customer Success Into a Predictable Growth Engine?
CHECK AVAILABILITY
Ready to Turn Customer Success Into a Predictable Growth Engine?
LEADERSHIP & CULTURE
ARCHITECTING EXCELLENCE:
BUILDING A CUSTOMER SUCCESS DNA
CUSTOMER SUCCESS in the age of ai
Digital transfformation
EXPLORE MORE KEYNOTES
EXPLORE MORE KEYNOTES
DIGITAL TRANSFORMATION
CUSTOMER SUCCESS IN THE AGE OF AI
ARCHITECTING EXCELLENCE: BUILDING A CUSTOMER SUCCESS DNA
leadership & culture
