How to evolve, scale, and stay human.
AI is reshaping how we serve, scale, and deliver value - and Customer Success leaders are being asked to do more with less.
This keynote is for organizations navigating digital transformation and wondering how AI fits into their post‑sales strategy.
Because while tools evolve fast, your customers still expect connection, clarity, and outcomes.
This isn’t a futurist talk.
It’s a practical, customer‑led playbook for applying AI in ways that protect experience, accelerate efficiency, and strengthen retention.
How to evolve, scale, and stay human.
AI is reshaping how we serve, scale, and deliver value - and Customer Success leaders are being asked to do more with less.
This keynote is for organizations navigating digital transformation and wondering how AI fits into their post‑sales strategy.
Because while tools evolve fast, your customers still expect connection, clarity, and outcomes.
This isn’t a futurist talk.
It’s a practical, customer‑led playbook for applying AI in ways that protect experience, accelerate efficiency, and strengthen retention.
Digital Transformation Keynote Overview
Digital Transformation Keynote Overview
Who It's For:
Who It's For:
✿ Revenue, CS, or CX leaders leading digital transformation
✿ Product and post-sales teams exploring AI adoption
✿ Executive teams ready to scale smarter, not just faster
✿ Revenue, CS, or CX leaders driving digital transformation
✿ Product and post‑sales teams exploring AI adoption
✿ Executive teams ready to scale smarter, not just faster
Three Takeaways:
✿ Use AI where it counts: Spot AI tools that actually drive Customer Success impact (and skip the noise).
✿ Use AI where it counts: Spot AI tools that actually drive Customer Success impact (and skip the noise).
✿ Blend human and machine teams: Combine automation and CSM expertise for faster, smarter outcomes.
✿ Blend human and machine teams: Combine automation and CSM expertise for faster, smarter outcomes.
✿ Lead the future of revenue: Know what to measure, where to focus, and how to influence change across your org.
✿ Lead the future of revenue: Know what to measure, where to focus, and how to influence change across your org.
AI won’t replace human-led Customer Success.
But teams who learn to lead with it — not fear it — will drive greater impact.
Ready To Lead Your Team Through AI and Digital Transformation?
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Ready To Lead Your Team Through AI and Digital Transformation?
LEADERSHIP & CULTURE
ARCHITECTING EXCELLENCE:
BUILDING A CUSTOMER SUCCESS DNA
CUSTOMER SUCCESS AS A SECOND REVENUE ENGINE
REVENUe & GROWTH
EXPLORE MORE KEYNOTES
EXPLORE MORE KEYNOTES
LEADERSHIP & CULTURE
ARCHITECTING EXCELLENCE: BUILDING A CUSTOMER SUCCESS DNA
CUSTOMER SUCCESS AS A SECOND REVENUE ENGINE
REVENUe & GROWTH
