Turn the customers you have
into the growth you need.

Hands-on advisory for founders, executives, and Customer Success leaders building revenue from the customers they already have, from startup to global enterprise.

Trusted by

She has turned Customer Success into a revenue engine three times. Now she does it with your team.

In most companies, the customer side has never been able to prove a revenue number, so it loses the budget argument. Ivy embeds with your team to change that, bringing 11+ years of hands-on Customer Success leadership inside tech companies, from startups to global enterprises. Together you build the systems, processes, and data foundations that make retention and expansion measurable revenue.

Whether you’re a founder looking for growth beyond new logos, a revenue leader rethinking where growth comes from, or a Customer Success leader who needs the function to carry a number, this is for leaders who want a strategic partner in the room, building it with them.

95%+

Gross retention

120%+

Net revenue retention

14,000+

Users supported across GCC markets

$8M

In upsells across a $50M account portfolio

Partnered with Y Combinator-backed startups, Series A+ scaleups, and global enterprises to tie Customer Success directly to product, sales, and revenue.

Two ways to work with Ivy.

Embedded Advisory

CS Function Architecture

From $4,000 USD / month · Quarterly commitment

Part-time embedded leadership for companies ready to grow revenue from the customers they already have. Ivy works directly with your team to build the post-sales systems, processes, and culture that make retention and expansion a measurable revenue line.

What’s included:

Audit of current post-sales motion
Onboarding, health scoring, renewals & expansion frameworks
Org chart design & KPI structuring
Systems & technology review
Team coaching & development
Stakeholder alignment & cross-functional integration
Monthly reporting & GTM sync
Customer data strategy: storage, collection, and usage

Not sure if this is the right fit? Book a free 30-minute discovery call to find out.

Book a Discovery Call

Single Session

Advisory Power Hour

$500 USD / session

A focused 60-minute session for founders, revenue leaders, and CS leaders who need strategic clarity on a specific challenge, fast. Come with a problem. Leave with a plan.

Best for:

Diagnosing churn or retention issues
Structuring a CS team or hiring plan
Building a business case for CS investment
Navigating a specific leadership or GTM challenge
Getting an outside perspective before a big decision

Book a Power Hour

What leaders say.

“Ivy doesn’t just understand customer success… she understands people. Watching her break down complex frameworks in a way that makes you immediately want to act is rare.”

Cedric Betis, Advisor, Dubai Future Foundation

“Ivy is an exceptional customer success leader with a deep understanding of strategic principles. What truly sets her apart are her razor-sharp business instincts, a natural talent that can’t be taught. I’ve witnessed firsthand how her expertise, energy, and unique insights drive outstanding results.”

Rachel Provan, Top 25 U.S. Customer Success Leader

“Ivy is one of the most strategic and results-driven customer success leaders I’ve had the pleasure of working with. She excels at leading cross-regional teams, implementing and standardizing CS operations, and driving a culture of excellence. Beyond her operational expertise, she’s a thought leader pushing customer success forward as a discipline.”

Sebastian Agren, COO, Virtual Assets

This isn’t for everyone. If it’s for you, let’s talk.

Not sure which of the two fits? Send me a note and I'll point you to the right one.

Send an Email

Turn the customers you have into the growth you need.