Vibe Coding Workshop · Online
A 2.5 hour hands-on session for non-technical professionals ready to build with AI.
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AI education for people who’d rather
build than watch.
Hands-on learning for professionals who want to use AI, not just read about it.
Most AI education leaves you watching.
There’s no shortage of AI tutorials. What’s missing is education that meets people where they are: curious but overwhelmed, capable but unsure where to start.
Ivy teaches from inside the transformation, not from the outside. 11+ years building Customer Success functions inside tech companies, and multiple AI-powered apps built and deployed from scratch. She’s not teaching what she’s read. She’s teaching what she’s built.
Whether you work with customers and want to build a career in Customer Success, or you’ve never written a line of code and want to see what you can actually build, this is education you leave having already started.
01 · Course
AI-Empowered Customer Success
Coming SoonAI-Empowered Customer Success is a 10-module course that teaches CSMs to run the full customer lifecycle: onboarding, adoption, value realization, renewals, expansion, and advocacy. It pairs proven CS fundamentals with practical, non-technical AI literacy. You’ll move from foundational concepts through each core lifecycle stage, finishing with a module on personal productivity and career growth in an AI-driven CS landscape. Every lesson combines timeless relationship and stakeholder skills with AI tools framed as amplifiers of human judgment, not replacements for it, with recurring attention to GCC and regional business context.
Available by module or full package, for individuals or for leaders training their team.
Hosted on Stan Store · Launching soon
Join the WaitlistWhat’s inside: 10 modules
- Why CS has become mission-critical in B2B, not just a retention afterthought
- How CS differs from traditional support and account management
- The 6-stage customer lifecycle that anchors the rest of the course
- What to expect as AI starts reshaping day-to-day CSM work
- What CS actually is, and how it’s distinct from Sales, Support, and Account Management
- Engagement models: high-touch, tech-touch, and digital
- What “owning customer outcomes” means day to day
- Ethics, trust, and where human judgment stays essential alongside AI
- Core revenue metrics: retention, churn, GRR, NRR
- Building a practical, non-technical customer health score
- How AI reads usage, sentiment, and support signals to flag risk early
- Turning insights into action via playbooks, alerts, and workflows
- Practical segmentation by revenue, potential, behavior, and need
- Mapping the end-to-end customer journey, not just the high-level lifecycle
- Where your CS org sits on the maturity curve: reactive to AI-enabled
- How platforms like RevSetter and Nebelus support that evolution
- What great B2B onboarding looks like: the first 90 days decide the renewal
- Co-creating success plans and translating goals into concrete metrics
- Managing complex, cross-functional implementations with structure
- Personalizing onboarding at scale using AI and automation
- The difference between surface-level usage and adoption that drives retention
- Why people resist new tools, and how to lead them through it
- Running AI-powered adoption campaigns at scale
- Diagnosing low adoption and building a real recovery plan
- Discovering the outcomes that actually matter to your stakeholders
- Translating usage into measurable value: ROI, efficiency, risk avoided
- Preparing high-impact QBRs with AI-assisted prep
- Navigating stakeholder maps and difficult executive conversations
- Structuring renewals so they’re predictable, not last-minute fire drills
- Reading risk across health, sentiment, and organizational politics
- How AI-enabled churn prediction supports proactive saves
- Negotiation tactics for CSMs: a value-first qualification framework, objection-handling, and GCC-specific negotiation considerations
- The four expansion types: upsell, cross-sell, usage growth, multi-entity
- Spotting real expansion signals with data and AI, not guesswork
- Building genuine customer advocacy: references, case studies, communities
- Connecting retention, expansion, and advocacy into one growth loop
- Time management and portfolio prioritization frameworks
- Building a personal operating system: tools, routines, boundaries
- Resilience and stress management for high-pressure, cross-cultural roles
- Charting an AI-enabled career path and personal brand
02 · Workshop Vibe Coding
Vibe Coding
Workshops
A hands-on workshop for non-technical professionals who want to build with AI, without needing to write a single line of code from scratch. More than a demo. A full foundation in AI literacy, how apps actually work, and how to bring your own idea to life.
See upcoming eventsWhat’s covered in every session:
01
AI Coding Tools Landscape
Where we are with AI coding tools: what builds, what automates, what thinks with you.
02
Why Claude Code
Direct access vs. the application layer: model providers explained simply.
03
How an App Actually Works
Frontend, backend, complexity levels: from a single page to a page with data and services.
04
Live Build Together
We build one thing together, start to finish, in real time.
05
Your Personal Project
Before the workshop, you tell me what you want to build. At the end, you get started on it, with a prompt, a plan, and Ivy’s support.
06
Show & Tell, Then Next Steps
You show what you built, live. Then you leave with a clear path forward: how to add a database, connect other tools, or keep building on your own.
03 · Community The 5–9
The 5–9
Builders Club
A monthly gathering for professionals who are building something outside their day job: a product, a business, a side project, or just an idea they can’t stop thinking about. Part co-working session, part community, part accountability. Show up with your project. Leave with progress.
See upcoming eventsWhat to expect:
01
Monthly sessions in Dubai
02
Bring your project, any stage, any industry
03
A room full of people building in the age of AI
Upcoming Events
Come build with Ivy.
Workshops, meetups, and live sessions, in Dubai and online.
5–9 Builders Club · Dubai
Monthly co-working and community for professionals building outside their 9–5.
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Want this for your team, or one-on-one?
I also teach privately and build sessions around a specific team. Send me a note and we'll find the right format.