The Architecture of Adaptability
A practical framework for driving human-centered change inside complex organizations.
Learn MoreRevenue & Growth
The Second Revenue Engine.
Your existing customers are the growth channel you are underusing.
Your next revenue line is already in the room.
Most organizations are still running the old growth playbook: more leads, more logos, more pipeline. But the ones winning right now have made a fundamental shift: they’ve turned their existing customer base into their greatest competitive advantage.
Drawing from 11+ years of building Customer Success functions from scratch inside tech companies, from startups to global enterprises, Ivy shows revenue and leadership teams how to make retention intentional, expansion predictable, and advocacy repeatable. The result: a second revenue engine built not on new logos, but on relationships that already exist.
What becomes possible when your best growth asset isn’t your sales team, it’s your existing customers?
Book This TalkThree Takeaways
What your audience leaves with.
A revenue framework built on existing customer relationships, not new logos.
The commercial case for making retention and expansion your primary growth strategy.
Why the companies growing fastest aren’t acquiring more customers: they’re adapting their growth model around the ones they have.
Ideal Audience
For the teams being asked to grow without a bigger sales budget.
01
Revenue & Growth Leaders
02
Customer Success & Account Management Teams
03
CEOs & Founders scaling beyond Series A
04
Sales & GTM Leaders rethinking their growth model
Format
Keynote / Workshop
Duration
45–60 minutes
Languages
English · Spanish
Audience
50–5,000+
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The Human Side of AI
A clear understanding of why AI adoption fails, and a human-centered roadmap for making it work.
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